Data Deletion Policy

1. What “deletion” means

When we say we will delete your personal data, we mean that we will remove or irreversibly anonymize records that identify you from our active systems so that they are no longer usable to identify you. Some copies may remain in backups or logs for a limited time — see Data we may retain below.

2. Data you may request us to delete

You may request deletion of personal data we maintain about you, including:

• Contact information (name, email address, phone / WhatsApp number)
• Profile or account information associated with your OSS account
• Payment or billing details related to your society (where applicable)
• Usage, activity, and log data tied to your account
• Any other personal identifiers we hold about you

3. Data we may retain (and why)

We may not be able to delete certain information because of law, security, or operational needs. Examples include:

• Legal & regulatory obligations: tax, financial, or statutory record-keeping requirements.
• Dispute resolution & fraud prevention: where data is needed to investigate, defend, or pursue legal claims or to prevent fraud.
• System integrity: service logs and backups that are retained for security, audit or disaster recovery purposes.
• Anonymized data: information that we have irreversibly anonymized and that can no longer be linked to you.

Where retention is necessary, we will restrict access to the retained data and keep it only for the minimum period required.

4. How to make a deletion request

To request deletion, please send an email to support@ossapp.in with the subject line Data Deletion Request. Include the following to help us locate your data:

• Your full name
• The email address or phone number associated with your account
• Any relevant account or society identifiers
• A clear statement of which data you want deleted (for example: “Delete all personal data” or “Delete billing information only”)

Alternatively, you may use the deletion request form on our website (if available): (link or embed form here).

5. Identity verification

To protect your privacy, we will verify your identity before processing a deletion. Verification may include:

• Asking you to confirm account details (email, phone, society name)
• Requesting a government-issued ID if required by law to remove particularly sensitive information (we delete any ID copies received after verification and only store verification metadata as required)

We will only request the minimum information necessary for verification.

6. Timeline & process

If we are unable to comply with all or part of your request, we will explain the reasons and tell you which data must be retained and why.

7. Cost

We do not charge for standard data deletion requests. If a request is manifestly unfounded, excessive or requires disproportionate effort, we may charge a reasonable fee or refuse the request — in such cases we will explain our reasons and provide an estimate before proceeding.

8. Consequences of deletion

• Deleting certain information may limit your access to some features or services.
• Deleted data may not be recoverable after removal.

9. Special cases

Requests concerning other people’s data, court orders, subpoenas, or law-enforcement requests will be handled according to applicable law and our legal obligations. If you request deletion on behalf of someone else, we may require proof of authorization.

10. Contact & escalation

If you have questions or want to raise a concern about how we handled your request, contact us:

• Email: support@ossapp.in
• Address: Our Smart Solutions LLP

If you remain unsatisfied, you may also contact your local data protection authority or regulatory body.

11. Changes to this policy

We may update this page occasionally. We will post the effective date at the top and, where required by law, notify you of significant changes.